• David Chou

What are the healthcare provider CIOs thinking about for 2020?




Key technology initiatives for CIOs working in the healthcare providers space will include technologies that focus on the following:

  • remote patient monitoring

  • possible the use of VR technology

  • iOT and sensor integration

  • enhancing the virtual care offerings


CIOs are working hard to ensure that their IT strategy aligns with the organization's long term objective of improving access while providing a great digital experience.


"Our organization's strategic initiatives are around access & growth, patient value, quality, safety, and innovation. IT is partnering with the business to develop capabilities to enable the health system to deliver on these priorities" - Ben Patel, CIO, Cone Health.

"Acceleration of digital services with a patient and consumer digital front door incorporating AI and focusing on relationship management initiatives that include the use of self-service" - Craig Richardville, CIO, SCL Health

"Our organization has three focus areas: quality, patient experience, and affordability. IT is developing a digital platform focusing on clinical productivity and patient experience while driving innovation for the organization" - Raymond Lowe, CIO, AltaMed

Key enterprise initiatives for the CIO include the following:

  • Modernize the ERP system

  • Upgrade the IT security posture

  • Optimize the current EMR system.


"Optimization and transformation initiatives with Epic Refuel and ERP replacement to simplify and standardize workstreams" - Craig Richardville, CIO, SCL Health

"Continue to improve my security posture with the focus on known threats. Reduce Physician and Nurse dissatisfaction and burnout by optimizing the EHR" - Tom Stafford, CIO, Halifax Health

"Zero Trust Security Model implementation - going from reactive to authentication/zero trust throughout. Starting with policies in FY20 and moving to systems in FY21 and beyond" - Aaron Miri, CIO, Dell Medical School & UT Health Austin

"ERP and EMR optimization are two of the top initiatives that the IT department is working on for 2020" - Zafar Choudry, CIO, Seattle Children's Hospital

This is a good preview of what to expect from the healthcare provider CIOs. Stay tuned for the healthcare 2020 trends reports.

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ABOUT David Chou

David Chou serves as the SVP/CIO for a public academic health system.  Chou has held executive roles with the Cleveland Clinic, Children's Mercy Hospital, University Of Mississippi Medical Center, AHMC Healthcare, and Prime Healthcare.  

David is a dynamic keynote speaker and industry commentator working with clients to transform their business models using technology. He has spoken around the world at healthcare tech-related conference including keynotes for leading industry events and intimate executive settings. Chou is also one of the most mentioned CIOs in the media and well quoted in outlets such as the Wall Street Journal, Modern Healthcare, HIMSS Media, ZDNet, CIO.com, Huffington Post, and Becker's Healthcare.  David is an active member of both ACHE and HIMSS while serving on the board for CHIME. 

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